After receiving the request for either a Free Trial, Private Lesson, Ongoing Support Subscription, or any other request, you have the following action options:
Approve – you can approve the request which will then be reflected on both your side and the student’s side.
Reject – once receiving a request you can choose to reject a lesson, no matter the reason.
Expire – you have 3 days to either reject or approve a request when it’s first sent. If you pass the 3 days without taking any action, the request will expire and the student will need to send the request again in order to work with you.
Reschedule – If a lesson is canceled on your end, the students end, or it expires, you can always reschedule for another date and time. We recommend that you reach out to the student via chat to discuss the details of the lesson.
Partial Approval – Once a student books a group of lessons (either 5 or 10 additional sessions) you can choose to accept all of the lessons, reject all of the lessons, or partially approve the lessons. With a partial approval, you can approve some of the lessons and reject the others. For example, with a set of 10 lessons, you can approve 6 and reject 4.
Keep in mind, any action that is taken will send both you and the student a notification sharing what action has just been taken. This allows you to stay fully updated!